Amazing Customer Services Stories to Make Your Day Better.
You do not necessarily need to include fancy techniques or even big discounts when it comes to making sure the customer service at your company is at a top-notch. Stunts meant to draw public attention will not help you achieve your goals. If one of your employees shows certain client compassion or even kindness, rest assured that they will have that memory forever and they will always tell anyone they meet. Below are some few accounts of such stories. Customer service is there to help solve the challenges shoppers face and it was the case for an 89 years old man at Trader Joes one-off delivery service. Because he could not go out to buy his own groceries, the daughter stepped in to find a supermarket that could offer delivery services for the same. Given that a storm was fast approaching, many of the supermarkets declined the request. Trader Joes one-off delivery service took the order and delivered the goods in half an hour and at no charge. If you use the social media then you may have caught the story of this one teenager in target who went looking for a tie. Target doesnt stock the clip-on ties the young man wanted for an interview. Dennis Roberts, one of the workers at Target then demonstrated the process of tying a tie to the young man. The employees even helped the teen in understanding how to answer questions during interviews and even how to shake the hands of the interviewers in a professional manner. In the end, the young man secured the job.
A customer at McDonalds teared up watching an employee show compassion during customer service. At the cashiers point in a downtown McDonalds branch which was very busy, an elderly person in a wheelchair was approaching. The man needed help with something but no one around could tell how to help. The cashier tried to suggest to the man on ways that he could help. Turns out the elderly needed help in eating. The cashier then went ahead to help the man in cutting the food and feeding it to him after he closed the register and put on gloves. This is not just about how kind the employee was but how excellent his communication skills are. Excellent communication skills are central to good customer care.
The next story about a young boy aged 3 was received a near-death beating from his mums boyfriends. The boy was hospitalized in Denver but the grandfather was in LA. The boys life support was about to be switched off and his organs would be used in saving other people. The wife of this man called Southwest Airline to get a seat for his husband. Even though the grandfather got to the airport two hours early, he got to the gate 12 minutes after time. However, the pilot has still waited for him.